Sometimes you need to find the IP address of your local machine to make sure you are not being blocked.
To find your IP address, PLEASE CLICK HERE.
Sometimes you need to find the IP address of your local machine to make sure you are not being blocked.
To find your IP address, PLEASE CLICK HERE.
When adding in an image to an article or a cover photo to a PDF, there might be times when the the image will not show. Sometimes the site will even give an error stating something along the lines of resource not found or worse ... a bunch of warning that make no sense.
But the fix is actually pretty simple.
There are two basic reasons why an image won't display on the site.
1. The name of the image contains special characters. To fix this, rename the photo without special characters, making sure to only use a period between the file name and extension.
Also Bad: photo.name.jpg
2. The image is just too large. Most of our sites allow you to upload up to 200MB per photo, and you are uploading an image that is just a mere 4MB. How can it be too big? Easy ... The diementions of the photo are too big. Many times someone tries to upload an image that is twice as wide as the website. When this happens, the server can time out trying to resize it, making the image not appear.
The fix is simple. Check the dimentions of the image, and try to keep them to less than 800px wide. And don't worry about the MB size .... we have that covered.
When pasting in from certain word processing programming (specifically Microsoft Word), additional text formatting is added from the word document into the text editor. The additional formatting carried over from the word processing document is not seen when pasting, but is seen by the text editor.
This can result in text being a different font than the site has programmed in, or oftentimes shows extra coding (or in many cases very small text) within the body area when the article is saved.
To alleviate this, please paste copy into the body area of the article in one of the two following ways:
To disable your text editor before pasting, please scroll below the body text area. There is a link reading similar to "Disable Rich Text" or "Switch to Plain Text Editor." Clicking this will disable the text editor. You can now paste in the article copy and the additional coding provided by your word processing document will be stripped out.
To use the Paste from Word option, there is an icon in the text editor buttons. It looks like a clipboard with a "W" on it. Clicking this icon will produce a pop-up window where you can paste in your article text from your word processing document. It will strip out the extra code and add it plain text formatting to the body area.
To answer the question on whether you need an SSL for your site, we need to find out what an SSL is.
An SSL (or Secure Sockets Layer) is a standard security protocol for establishing encrypted links between a web server and a browser in an online communication. The usage of SSL technology ensures that all data transmitted between the web server and browser remains encrypted.
Now, the question becomes whether you need one or not. The answer depends on what you are doing with your site and what warnings you are OK with.
If you collect credit card information on your site and / or store credit card information on your site, you absolutely need an SSL to ensure the credit card information stays secure and cannot be compromised. However, many of our clients use PayPal for their credit card processing, which handles the collection and storage of credit card information on PayPal's own secure server. For those clients who are using PayPal as their payment processor, the short answer is you do NOT need an SSL for your site for any type of security concerns.
However, for the past few years, Google and other large Internet companies have been pushing legitimate websites to obtain an SSL to show they are, in fact, legitimate. Because of this push, some web browsers and search engines, such as Google and Chrome, are showing an insecure warning when accessing any site that does not have an SSL. Although this warning is sometimes prominent, it does not mean your site is prone to hacking or personal information can be stolen from your site. It just means you do not have an SSL installed on your server.
As noted above, an SSL is not required unless you collect or store credit card information on your site. If you do not, then you do not need to have an SSL. There is not any harm in having one even if you do not store credit card information, and it will remove the warnings given by some web browsers. An SSL does add an additional cost to your site, though, usually around $125 per year. If you would like more information about purchasing an SSL for your website, please contact firstname.lastname@example.org
The main reason why an image will not show on the site is because the dimensions of the image are too big.
When an image is added to the site, it needs to go through several image presets for the various sizes of images on the site. If the dimensions are too big, the preset processes can stall making the image not work (or show) on the site.
The easy fix is to reduce the size dimension of the image and re-upload it. Most of the sites we create are about 1,000px wide. Keeping your image this wide or slightly less will reduce the chances of the image not showing.
If the above does not fix the issue, there could be a problem with the image itself being corrupt or not in the correct format. The site can handle article images in the following formats: gif, jpg, jpeg and png.
For clients who are using Surf New Media's Premier Edition, please follow the steps below.
1. Go to: http://fliphtml5.com/
2. Login with the following
Username: the username associated with your premier e-edition
Password: your premier e-edition password
3. Click the link in the very top of the page called: Quick Upload
4. A page will open with a button to Add A New Book (click this)
From here, you can follow the prompts to upload your PDF. When it is uploaded, the PDF will automatically create a page flip preview. Everything has now been added.
When it is done converting you will see something similar to the screenshot below.
Outlined in Yellow: This is a link you can paste on your PDF page to show the e-edition in full screen.
Outlined in Red: Clicking this icon will open a dialog box with the embed code for the e-edition. This can be copied and pasted into the "body" area of your PDF content type. This will embed the e-edition onto the page.
* Please be sure to SWITCH TO PLAIN TEXT EDITOR BEFORE PASTING IN.
Many times when a someone subscribes to your site, they are using something other than their real name for their login. This can be problematic when trying to find a specific subscriber on your website. The following steps will allow you find a subscriber to the site by their real name.
For information on editing users, including extending their subscriptions, please see FAQ: Adding New Subscribers
Cancellation of Current Web Development
1. Contact current web development company about cancelling your service with them. Some require a 30-day notice for such cancellation.
2. Request archives for your surrent provider. They will ask for a date your would like to have them.
- We suggest getting the archives through about a week before your new site will launch
1. Once your archives are completed, you will get an email with instructions on how to retrieve them.
2. Forward this email to email@example.com
3. Surf New Media will work to import the archives to the new site.
Transferring Domain to Surf New Media
1. If your current web provider is in charge of your domain, please ask them to unlock the domain for transfer. They will provide you with an authorization code when this is completed.
2. Notify firstname.lastname@example.org about transferring the domain. Please be sure to list all domains you would like transferred.
3. Surf New Media will start the transfer process.
4. Your current provider will receive an email to accept the domain transfer. At that time, they will also receive two codes from the new registrar. Please have them forward these codes to you.
5. Please send email@example.com these codes and we can complete the transfer.
Please note: A domain transfer can take several days to complete.
Surf New Media's standard e-edition uses the Mozilla PDF renderer to allow your e-edition to render within a reader's web browser. The PDF is rendered just as a scrollable PDF, without many bells and whistles. However, it does show the full e-edition in readable format for all web browsers and mobile devices.
The Surf New Media Premier E-Edition is a whole new level of e-edition experience for subscribers. The beautifully rendered e-edition does not render the PDF, but rather converts the PDF to a page-flip, allowing your newspaper to be read in full in the format expected by readers. The various options for the premier edition includes many items that will further enhance the user experience, such as a full search function, exquisite layout, fast loading and unparalleled ease of use.
To check out the premier e-edition sample, please see out e-edition page: https://www.surfnewmedia.com/pdf-e-edition-software
To clear your site's cache, please follow the steps below:
1. Login to the site with the admin account
2. Click on "Configuration" in the administration menu
3. About halfway down that page (in the right-side column), there is a link for "Performance"
4. Click it
5. There will be a button at the top of the page reading "Clear Cache" ... Click it
The cache will flush, which can take anywhere from 30 seconds to 3 minutes. It will give you a message when it has been cleared.
Please note, clearing the cache should be done only when needed. It is not good practice to clear the cache too often. Please do not change any settings on the page.
To add a video to the site is a two step-process.
1. Upload your video to YouTube
2. When YouTube completes the processing, copy the URL of the video
1. Login to your website
2. Click on Add Content in the administration menu at the top of the page
3. Click on Video (from the add content page)
4. Fill in the blanks, using the copied URL of the YouTube video for the video field
5. Click save.
"We are all so appreciative of your nearly-instant customer service. A huge potential-problem was avoided in just minutes. Super happy!"
– Kari Stout Pulaski County Press
"I won't work with anyone but Surf New Media for any of our website needs."
– Melanie Walsh Horizon Publications
"Everything was fixed within 10 minutes. Wow! That is what I call customer service!"
– Bai Best Liberian Observer
"You are your team are amazing. Thank you for the fast and wonderful work. Thank you."
– Shannon Mead West Valley View
To bulk delete items from your site, please use the following steps below:
A short video below, shows you the steps to take.
To create an image gallery on the site, please following the instructions below:
Our training video focuses on the basics of adding in an article, an ad, a PDF edition and basic user management. The training video is about 15 minutes long. We have found the training video as a good source for learning the initial functions of the site. We have also found that after watching the video, clients who have then tried working on their own site feel a lot more comfortable.
Please take the time to watch this video. Please note, for your own site, you will need to first login to the site with the username and password provided by Surf New Media to access the administration functions outlined in the video. Additionally, we have included our getting started guide, which is listed below the video for your download. This guide goes through a print version of adding content to your site, user management as well as some other helpful information needed to ensure a successful launch of your new website.
PLEASE NOTE: The phone number on this video is no longer in service. Please call 207-730-3823 instead of the number listed on the video. Thank you.
The Surf New Media Getting Started Guide is listed below for your download.
|Getting Started.pdf||793.06 KB|
Use articles for time-sensitive content like news, press releases or blog posts. This is the main content type for adding news to your site. It includes a title (headline), section selection, tags, byline, body, image and kicker. Your specific article content type might have more or less fields than listed here.
Use basic pages for your static content, such as an 'About us' page.
Use for multi-user blogs. Every admin gets a personal blog. Not all sites include blogs.
This is to add an event to your calendar and upcoming event block on your site. It contains a tile, event description and fields for start dates/times; end dates/time as well as options for repeating events.
Contains a title, a body, and an administrator-defined expiration date. This is the basic module for adding classified ads to the site. Your site might have a different way of adding classified.
Add an image gallery to the site. With this content type, you can create a gallery with a title, description and multiple photos. All images are automatically resized and placed within a responsive, online gallery on the site. Each site can have unlimited photo galleries and each gallery can house up to 50 photos.
Add an e-edition or special section to the site. This content type includes a title (where many just give it the date of the e-edition or the name of the special section), an image field to upload a cover image of the edition and a file field to upload your PDF. The PDFs should be a single file with multiple pages.
Use products to represent items for sale on the website, including all the unique information that can be attributed to a specific model number. We use this content type for creating subscriptions on the site, but is normally not used when managing the site.
Use this content type to add an add to the site. It includes a place to title the ad, upload the image of the ad, give it a URL and scheduling options.
SIMPLE AD CAMPAIGN
Advertisement campaigns have fallen out of fashion recently and can be ignored by most. This option is to make an advertising campaign where an ad is listed on the site for x-number of clicks and/or x-number of impressions.
A newsletter is very basic and has just two fields: A title and body. The title becomes the subsject line of the email, and the body is the body of the email This is mainly used for news alerts such as breaking news emails. A newsletter issue to be sent to subscribed email addresses.
Video Content (YouTube) is a way to add a YouTube video to the site. This video will appear in the video section of the site as well as a front-page block of videos is applicable to your site.
Create a new form or questionnaire accessible to users. Submission results and statistics are recorded and accessible to privileged users. Overall, we will not ask you to use this content type. If a new webform is wanted, please contact firstname.lastname@example.org and we would be happy to add in a new form for your newspaper.
The images that are shown to the user (logged in or otherwise) are scaled down to fit a specific size on the site in articles, etc. These images do not print well, so people downloading them will have no better access to the image than taking a mere screenshot which cannot be disabled.
Surf New Media strongly recommends using Google Analytics for your website statistics. Our software integrates with Google and will provide real-time stats with better reporting than available via the server statistics.
To set up Google Analytics, please follow the steps below:
Once completed, you will be provided a code. Copy the code, and email it to email@example.com
Once we complete the installation, your tracking will begin within 24 hours.
The black administration menu located across the top of the entire site is a series of links which manages each aspect of the site.
Note: Fill in the blanks with as much information as you would like: The section you choose will put the article in the correct section of the website. The featured options will place the article to the front page slideshow. All images are automatically resized by the site.
The simple answer is, "automatically."
When someone subscribes to the site they will automatically be given subscriber access to the site upon successful payment. They will retain this subcriber access for the duration of their subscription term.
Near the ending of the subscriber's subscription term, the site will automatically send out a reminder about the pending expiration. At that point, the subscriber can renew and have their subscriber access extended (again, automatically by the site).
If the subscriber chooses not to renew, their subscriber access will automatically be revoked at the end of their subscription term.
When a new subscription is purchased, the site will notify the admin account's email of the purchase with a link to the order. You will need to be logged in as an admin to view orders on the site, but all orders are tracked and saved on the site. Additionally, your payment processor will send you an email of the transaction when it is completed.
To view orders on your site, please follow these steps:
Surf New Media will handle all of this under our package solutions. If there is a security update (or other update) wanted or needed on your site, please email firstname.lastname@example.org and we will handle the rest without any interuption to your site.
Hits: Hits mean retrieval of any item, like a page or a graphic, from a website. It shows the total hits per year, per month, per day etc.
Files: Files mean total files retrieved from a web site. It is shown files per years, per month, per day etc.
Pages: Pages mean total pages called from a web browser for a website. It shows total pages retrieved per year, per month, per day etc.
Visits: Visits mean when first time web browser calls a website and view website in session it is counted as one visits. It shows total Number of person visited website per year, per month, per day etc.
Bandwidth (Kbytes): Total size of Pages/ Files viewed from a web browser is measured in Kbytes. Is called as bandwidth of a website. It is shown by per year, per month, per day, per hour etc.
Referrers: It shown referrers for a website. Referrers means request for a website arrived from which location.
User Agents: User agents mean type of browser has accessed the website like Mozilla/3.0, Netscape Etc
Countries: It shows No of Visits from different Countries. Like from India N% from US N% etc
Search String: It Shows Keywords used at different search engine for finding a websites. It shows which Keyword is used frequently to find website.
To get an SSL installed on a website, there are several steps that need to be completed.
Step 1: A CSR needs to be generated by your host, which will be used for the SSL certificate
Step 2: An SSL will need to be purchased. You can use various vendors that are available online to purchase your SSL. Surf New Media offers SSLs through their affiliate for $75 per year if you would like. By purchasing through us, you will not need to complete Step 1.
Step 3: The SSL will be issued, which would then need to be installed by your hosting company. The cost for installation is $40 charged by the host. The installation process can take 24 to 48 hours to complete by the host, but once it is completed, your security certificate will be active on the site.
The ad engine we use on our sites can only use images, text or flash movies for their display. None can use PDFs as they do not render within the site, and the ad engine does not accept them. The ads can be linked to a PDF like we will be doing in your site by uploading the PDF to the server and linking the ad to the uploaded PDF document. There are a few newspaper sites we have built that have another category for their e-editions where they upload their classified pages and similar. That would work too.
Using Drupal for a print-to-web site is rather straight-forward, since Drupal is built to be a web publishing tool. With Drupal you can, for example:
Using Drupal as the backbone of your print publication allows for several advantages over separating the two tasks. For example:
The rule of thumb that you should generally go by is this. (Which was actually taken from another Website, but summed up everything really well): If you have the technical know-how to construct an email with an attachment, create a formatted document with Microsoft Word, and navigate through a web site, you have the skills needed for content management. It really is that easy, provided you have the right content management software.
Due to the nature of the gallery, downloading an image from the Juicebox Gallery, has a few steps to it, but overall pretty easy. Please follow the steps below to download an image from the gallery.
The video below explains the step-by-step process of pointing your domain. However, your alternative is to contact email@example.com and we can either walk you through or do the entire process for you.
The short answer is no. By default the each edition upload size is limited to 200MB, but this upload size can be increased at any time.
To add an e-edition to the site, please follow instructions below:
Sidebar Box Ads:
Sidebar Weather Ads:
Setting up a business PayPal account enables your business to take payments for products and services without having to pay for an expensive merchant account. Your business can also take credit card and debit card payments, online check payments and direct payments from customers' personal PayPal accounts.
The following steps will take you through the process of creating a business account.
NOTE: PAYPAL MANY TIMES REQUIRES THE FOLLOWING AT SOME POINT IN THE PROCESS.
This part can be confusing, because PayPal will many times require you to either select an integrated shopping cart to use or create a button to use. The easiest way to proceed is to create a product button. PLEASE NOTE: This button will not be used, but PayPal requires you to create one. Personally, we suggest making a button named "Sample" with a price of $1. Once completed, you can honestly forget about the button, as we will not need it at any time.
At this point, your PayPal account is active and ready for integration on your website. When using PayPal as your payment processor, Surf New Media will only need the email address assocaited with your PayPal account to integrate the payment system within your site. Do NOT send passwords!
Security Note: When recieving an email from PayPal, please note who the email is addressed to. PayPal will always start the email with your name. If your email address is used, please do not click on any links in the email. For more information on online security, please visit https://www.paypal.com/webapps/mpp/paypal-safety-and-security
To add a new subscriber to the site, is a two-step process if the subscriber is to have an automatic expiration to their role. Please follow the steps below to complete this process:
To check ad statistics on the site, please follow these steps:
The following payment systems are currently supported by the cart Surf New Media programs into its websites. The list will be expanded as more work gets completed and more developers contribute their modules to the community.
Solutions that don't require customers to redirect:
Systems that redirect your customers to a payment site and then back:
When the site is ready to be launched, the following will need to be completed in order to ensure a successful launch.
Surf New Media Checklist:
Full statistics and more than you will probably ever need are built right into the site. Clicks, pageviews, time spent on site, which feeds are used and how often, most, e-mails, most viewed, etc. Ads can be tracked through sent e-mails, but amount of times read through e-mail (automatic e-mails like news alerts) cannot be tracked. This is because once the story is e-mailed, it leaves the server and cannot be tracked. However, the ads associated with the automatic e-mails will reside on the server, and therefore can still be tracked for statistical purposes.