Many times when a someone subscribes to your site, they are using something other than their real name for their login. This can be problematic when trying to find a specific subscriber on your website. The following steps will allow you find a subscriber to the site by their real name.

  1. Login to your site as an administrator.
  2. Click on the "Store" link in the black administration menu at the top of the site.
  3. In the first column (about half way down the page) there is a link under the "Customers" heading named "View Customers." Click this.
  4. A page will open a list of customers on the site. It will include their name, email address and username. *Note: You can use the filters at the top of the page to find specific names.
  5. By clicking on the username of the customer, it will lead you to their user page, where the tabs at the top of the page will allow you to view and / or edit their account information.

For information on editing users, including extending their subscriptions, please see FAQ: Adding New Subscribers

 

Further Information

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