If you’ve received a message indicating that your mailbox is full, don’t worry—this is a common issue and is usually easy to resolve.
Why This Happens
Your mailbox storage includes all emails associated with your account, not just the messages in your Inbox.
Common causes include:
Emails in Trash, Spam, or Deleted Items – Messages in these folders still count toward your storage limit until they are permanently deleted.
Large Attachments – Emails containing photos, PDFs, videos, or other large files can quickly consume available storage.
Spam and Junk Mail – While the mail server filters much of the unwanted email you receive, some spam messages may still make it into your mailbox and continue to use storage space.
How to Free Up Space
To reclaim storage, try the following:
1.…
To configure the Gmail app on devices running Android (phones, tablets) to receive and send email using our servers over IMAP and SMTP with an encrypted connection, you can follow the steps below. In this manual we are using an example domain name and email address, so please make sure to replace:
username@domain-name-example.com with your email addressdomain-name-example.com with your domain nameyour_server.com with your server name (The server name is included in your Welcome email)
1. Open the Gmail app on your Android device, and tap the menu button in the top-left corner.
2. Scroll all the way down, and tap Settings.
3. Tap Add account.
4. Tap Other.
5. Enter username@domain-name-example.com in the Enter your email field (replace username@domain-name-example.…
To configure the Outlook App to receive email with the IMAP protocol over SSL, please follow the steps below. Please replace:
username@example.com with your email addressexample.com with your domain nameyour_server.com with your server's host name (you can find your server's host name listed in the upper left corner of your Control Panel)
1. Open the Outlook App.
2. Choose "File" -> "Add Account".
3. Enter your email address. Click "Connect".
4. Click on "IMAP".
5. Use the following settings:
Incoming mail
Server: mail.your_server.com
Port: 993
Encryption method: SSL/TLS
Outgoing mail
Server: mail.your_server.com
Port: 587
Encryption method: STARTTLS
Do not enable "Require logon using Secure Password Authentication (SPA)".
6. Enter your mail password. Click "…
To configure iPhone or iPod to receive and send email on our servers using IMAP and SMTP over SSL, you can follow the steps below. In this manual we are using an example domain name and email address, so please make sure to replace:
username@example.com with your email addressyour_server.com with your server's host name (you can find your server's host name listed in the upper left corner of your Control Panel)
1. On your device, tap Settings.
2. Tap Mail.
3. Tap Accounts and then Add Account.
4. Tap Other.
5. Tap Add Mail Account.
6. In the Name field you should enter the name that would appear on the messages you send.
Enter username@example.com in the Email field (replace username@example.com with your actual email address).
In the Password field you need to…
To configure your Apple Mail application for OS X 12.1 (Monterey) to send and receive email using our servers using IMAP and SMTP over SSL/TLS, please follow the steps below. Please replace:
username@domain-name-example.com with your email addressdomain-name-example.com with your domain nameyour_server.com with your server's host name (you can find your server's host name listed in the upper left corner of your Control Panel)
1. Open Apple Mail. Select Mail -> Add Account... from the menu bar.
2. Select the Other Mail Account option and click Continue.
3. The Add a Mail Account screen will appear.
In the Name field enter the name you would like to appear on the messages you send.
In the Email Address field enter the email address you are configuring.
In the …