Technology is important—but when you need help, nothing replaces talking to a real person who understands your business.
At Surf CMS, our support team isn't made up of people reading from scripts or learning newspaper terminology for the first time. We've worked with community newspapers, newsrooms, advertising departments, and digital publishing, so we understand the challenges you face every day.
When you contact us, you're talking to people who understand newspapers.
Real People. Real Answers.
When questions come up, you'll work with knowledgeable professionals who can help you solve problems quickly and efficiently.
Whether you need assistance with:
- Publishing a story
- Managing users
- Updating your homepage
- Troubleshooting a feature
- Configuring newsletters
- Advertising questions
- E-edition support
- AI tools
- Website settings
- General guidance
You'll receive help from people who understand how newspaper websites operate.
We Understand Newsrooms
Newspapers work on deadlines.
Breaking news can't wait until tomorrow.
If an issue arises before publication or during an important news event, you need responsive support from a team that understands the urgency of your work.
We understand that every minute matters.
More Than Technical Support
Our goal isn't simply to fix problems—it's to help your newspaper succeed.
We're happy to answer questions, recommend better workflows, share best practices, and help you make the most of Surf CMS.
Think of us as an extension of your team.
Experience That Matters
Our team understands the day-to-day realities of community newspapers, including:
- Editorial workflows
- Breaking news publishing
- Advertising operations
- Reader engagement
- Subscription management
- Newsletters
- E-editions
- Digital publishing
- Website management
That experience allows us to provide practical solutions—not just technical answers.
Long-Term Partnership
We're committed to building long-term relationships with the newspapers we serve.
As your publication grows, introduces new ideas, or expands its digital presence, we'll be there to help you every step of the way.
Focus on Your Readers
You shouldn't have to spend your day troubleshooting technology. Our support team helps remove technical roadblocks so your staff can stay focused on reporting the news, serving advertisers, and connecting with your community.
You're Never on Your Own
Choosing a CMS is about more than software—it's about choosing the people who stand behind it. Surf CMS combines powerful technology with responsive, knowledgeable support from professionals who understand community newspapers and are committed to your success.
Experience support from people who understand newspapers. Get friendly, knowledgeable help from a team that knows your industry, respects your deadlines, and is invested in your long-term success.